Call Center Agent AMIDEAST America-Mideast Educational and Training Services, Inc.

Employer	AMIDEAST America-Mideast Educational and Training Services, Inc.
Job Title	Call Center Agent
Country	Egypt
Job Category
Job Type	Full Time
Description	• Implement departmental procedures and systems. • Provide high quality and consistent information on all AMIDEAST products and services to phone customers within a specified average time for the call. • Research required information using available resources. • Cross sell AMIDEAST products and services. • Professionally handle and resolve customer complaints. • Follow up with clients with unsolved issues. • Route calls to appropriate staff. • Collect client information for accurate completion of call logs and reports. • Obtain possible corporate leads and communicate with them through appropriate channels. • Recognize, document and alert the Customer Service Director of trends in client calls. • Follow the telephone skills and etiquette techniques as described during training. • Be a supportive team member within the Customer Service Department and with other departments; and • Perform other tasks as assigned by the Call Center Supervisor and/or the Customer Service Director.
Qualifications	Required: • A university degree; • Excellent spoken and written English language proficiency and • Proficiency in the Microsoft Windows environment, specifically Microsoft outlook, Word, Excel, Access, and Power Point. Preferred: • Customer Service experience
Gender	Any
Experience	0 – New Graduate Years.
Salary (L.E.)	Negotiable
Job Contact Person	Heba Ahmed
Job Contact Email	HR-Egypt@amideast.org