Call Center Supervisor BDO Esnad

Employer	BDO Esnad
Job Title	Call Center Supervisor
Languages	Excellent command of English.
Country	Egypt
Job Category	Call Center
Job Type	Full Time
Description	-Responsible for all client communications, conflicts resolutions, and compliance on client deliverables. -Reviews all deliverables to ensure quality standards and client expectations are met. -Manage large clients and present performance to top management. -Report critical and non critical cases to ops manager and manage the escalation procedures. -Aware and in pursuit of opportunities for account growth and new business. -Reports to the Operations Manager, providing regular input on all account activity, including status and call reports on a weekly basis. -Manage Team Leaders and senior team leaders’ performance. -Organize and direct the daily activities of the call center’s operation.
Qualifications	Minimum 4 years of experience in the call center field.
Gender	Any
Experience	3 - 5 Years.
Other Skills	-Decision Maker. -Problem solver. -Team Player. -Hard Worker. -High communication skills. -Good analytical skills.
Compensations	As per the company policy.
Salary (L.E.)	Negotiable
Comments	Please state the job title in the subject line.
Job Contact Person	Recruitment Team
Job Contact Email	calibers@esnad-bpo.com