Technical Support Team Leader - Zaki Elsewedy Group

Technical Support Team Leader - Zaki Elsewedy Group Employer Zaki Elsewedy Group Job Title Technical Support Team Leader Languages Very good command of English language Country Egypt Job Category Information Technology Job Type Full Time Description 1.Plan and execute support policy under the supervision of IT manager. 2.Train and coach support specialists on any technology updates, trouble shoot methodologies and support technics. 3.Keep track of licensing expiration and deal with renewals dates. 4.Provide necessary reports for IT manager, and contribute with solutions to minimize support issues. 5.Investigates, plans, implements, tests, and debug operating system (platform and installed software). 6.Participates in budget planning, implementation, and monitoring for purchase and maintenance of hardware And software. 7.Implement procedures necessary for trouble shooting, technical supports and any requirements by users according to predefined IT support policy. 8.Participates in the development of operating goals and objectives for the unit. 9.Analyzes and resolves problems on complex computer applications and systems for staff across organization level. 10.Coordinate and manage vendors for advanced technical assistance and support, related to licensed and installed systems according to contracting conditions with vendors. 11.Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations Qualifications Bachelor Degree in Computer Science Gender Male Education major Computer Science Experience 6 - 9 Years. Other Skills Working with People Presenting &Communicating Information.. Applying Expertise &Technology. Creating &Innovating. Delivering Results &Meeting Customer Expectations. Adapting &Responding to Change. Salary (L.E.) Negotiable Comments Kindly 7send 7me 7your 7last 7updated 7resume 7to 7asmaa.hassan@elsewedy.net