Help Desk Engineer - Al Ahram Beverages وظائف خالية

Help Desk Engineer - Al Ahram Beverages Employer Al Ahram Beverages Job Title Help Desk Engineer Country Egypt Job Category Computer, Engineering, Information Technology Job Type Full Time Description Scope of Work: The first contact for all end users IT requests, solve end-users incidents, set-up new computers, repair hardware and make sure that the Helpdesk is reaching customer satisfaction. Also share with C&I team in running projects. Job responsibilities: — Resolve level 1 incidents for ABC IT users — Interact with users via telephone and email — Log all calls in descriptive way for all tickets — Identify, evaluate, and prioritize end-user problems and complaints — Analyze problems and formulate plans of resolution by utilizing available technical resources to solve end-user problems — Continously make sure all end users functionality are running properties including periodic auditing — Escalate unresolved calls to appropriate support specialist — Build/configure new desktops and laptops based on a preset schedule — Set-up standard software — Use Heineken IT Service Management process and tools — Repair Hardware; main focus computers and printers — Proactive visits to ABC remote sites for IT Maintenance Qualifications Education, Certifications and Licenses: • University degree in Engineering or Computer Science Knowledge and Experience: • 0-2 years experience in IT helpdesk • Good understanding of computer hardware • Working knowledge of MS Windows XP/7, Internet Explorer, MS office, Lotus Notes / MS Exchange, anti-virus technologies • Good knowledge of general networking concepts Skills and Abilities: • Excellent communication Skills • Customer Focused • High level of English and Arabic, both verbal and written • Strong analytical and problem solving skills • Ability to learn quickly and to be familiarized with company specific applications • Ability to perform several tasks simultaneously • Ability to work independently as well as within a team • Ability to properly document issues with effective descriptions, troubleshooting steps and final resolution Gender Any Experience 1 - 2 Years. Salary (L.E.) 2600 - 4500  Job Contact Info. Please send your updated résumé quoting the Job title in the subject line to hrcvs@alahrambeverages.com