Customer Care Manager EATC Egyptian Automotive & Trading Co.

Employer	EATC Egyptian Automotive & Trading Co.
Job Title	Customer Care Manager
Languages	Language:Excellent command of written and spoken English
Country	Egypt
Job Category	Automotive, Customer Service
Job Type	Full Time
Description	Customer service Manager ensures that the after sales group satisfies customers needs. Help to develop a customer service policy. Handle enquiries from customers. Understand and satisfy customers’ requirements and exceed their expectations if possible. Respond to input from customers and support managers to help identifying better ways of providing the service. Provide help and advice to customers. Communicate courteously with customers by telephone, email, letter and face to face. Investigate and solve serious customers problems, which may be complex or long-standing problems that have been passed on by customer service assistants; Keep accurate records of discussions or correspondence with customers. Analyze statistics or other data to determine the level of customer service provided. Producing written information for customers after discussing it with company layer in a manner consists with the company customer care policy. Developing customer service procedures, policies and standards. Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Qualifications	Education : B.Sc. Mechanical Engineer ,B.Sc. of tourism and Hotels. Or equivalent.
Gender	Male
Education major	Mechanical Engineering
Experience	6 - 9 Years.
Salary (L.E.)	Negotiable
Comments	Please send your resume with a recent photo & mention the job title in the mail subject,Resumes without Title will be disregarded
Job Contact Person	Samar Saeed
Job Contact Email	samar.saeed@eaec.com.eg