Customer Relation Specialist American Chamber of Commerce in Egypt

Employer	American Chamber of Commerce in Egypt
Job Title	Customer Relation Specialist
Languages	Fluent in both English & Arabic.
Country	Egypt
Job Category	Administration, Customer Service
Job Type	Full Time
Description	-Has full knowledge and understanding of all CDC current and new program that enable him to respond to all attendees and is able to explain policies & provide detailed information about CDC programs as needed •Study and understand the topics objectives, outlines and the target. •Perform courses administration tasks including distribution of handouts, class evaluation & attendance. •Answer phone calls and respond to customer requests and/ or transfer calls to appropriate staff. •Present CDC services & direct customer to the person in charge for reservation. •Identify, analyze and resolve customer issues and inquires. •Complete call logs and reports. •Suggest process improvements. •Respond quickly and effectively to customer inquires or complains that are received by phones, mail or person •Assist the instructors during the sessions i.e.: course game plan, rooms setup,catering,etc •Working hours on a shift base. •Perform any other tasks as requested by the manager.
Qualifications	Bachelor Degree - Good Communication Skills - Customer Oriented.
Gender	Any
Experience	1 - 2 Years.
Salary (L.E.)	Negotiable
Comments	Kindly send your resume with a recent photo.
Job Contact Person	hr department
Job Contact Email	hrdepartment@amcham.org.eg