International Account Advisor (German) Vodafone Egypt Telecommunications

Employer	Vodafone Egypt Telecommunications
Job Title	International Account Advisor (German)
Languages	Fluent German
Country	Egypt
Job Category	Customer Service
Job Type	Full Time
Description	Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard. Key Accountabilities -Own and manage the client relationship: resolving calls efficiently and effectively. - Ensure service level agreements are met and maintained. - Work as part of a team to ensure offering world-class Customer Service at all times. - Be proactive in regards to the improvement of processes and procedures. - Communicate positively with all involved parties in order to facilitate customers reception of the expected distinguished service. - Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. - Mentor and support new employees. - Use the job tools (telephone and computer) effectively. - Meeting service level in handling all transactions measured through productivity reports. - Accuracy in handling all assigned tasks. - Attendance and punctuality. - Maintain professional work relationships with colleagues, supervisor and manager. - Teamwork spirit. - Flexibility.
Qualifications	- Fluent German. - No certain years of experience required, any one can apply as long as he/she speaks fluent German. Personal Skills: - Customer service oriented. - Discipline & strict compliance with policies & procedures. - Ability to learn, seek knowledge and self development. Technical Skills: - Strong verbal communication skills. - Demonstrates a positive, enthusiastic, friendly attitude. - Ability to work on a 24 hours shift basis that will include night hours. - Proficiency in using MS Office application
Gender	Any
Experience	0 – New Graduate Years.
Compensations	4,000 LE to 5,000 LE gross + profit share + transportation + other benefits.
Salary (L.E.)	Negotiable
Comments	- CVs for candidates who dont speak Fluent German are not going to be shortlisted. - If interested kindly open the following link and fill in the online application.
Job Contact Person	Mohamed Sarhan
Job Contact Email	http://www.vodafone.com.eg/en/Careers/CurrentJobOpenings/index.htm