Retail & Customer Site Technical Support Specialist TE Data

Employer	TE Data
Job Title	Retail & Customer Site Technical Support Specialist
Country	Egypt
Job Category	Broadcasting, Customer Service
Job Type	Full Time
Description	Performing CSO daily tasks of technical issues using established performance tools and procedures & handling customer site technical and new installation visits as well. Customer oriented able to well serve TE Data ADSL customers. Perform Tasks and procedures related to systems updates for new customers Pending installation and old Customers. Managing daily CPE stock report. Configuring ADSL CPE and other configuration; wireless…etc., Analyzing, identifying errors & creating tickets for any other related escalation to handle customer problems. Updating existing tickets for CSO visitors (customers). Reporting to CSO or visit senior. Work in shifts.
Qualifications	Year Experience Preferable Knowledge (Network, Microsoft Operating Systems, Microsoft Office, Anti-viruses, Anti-spy ware, Firewall, e-mail clients, web browsers) Good analytical skills. Good Command of English language. Good communication skills (oral and written), Good organizational and time management skills. Able to work in team environment and perform under load and shifts. Willing to accept redirection. Presentable.
Gender	Male
Education major	Information System
Experience	1 - 2 Years.
Other Skills	Certification applicable to the work such as the CCNA is preferred.
Salary (L.E.)	Negotiable
Comments	Work Location : 1- Fayoun 2- Bani Seuef
Job Contact Person	Ms. Maha Bassili
Job Contact Email	maha.bassili@tedata.net