Call Center/ Customer Services Agent Jacob Delafon

Employer	Jacob Delafon
Job Title	Call Center/ Customer Services Agent
Country	Egypt
Job Category	Call Center, Customer Service
Job Type	Full Time
Description	1) Primary duty is to handle incoming consumer phone calls and emails by acting appropriately 2) Effectively use Customer Care Center technology (i.e. customer registration software, Intranet, Internet, email, phone system) and all tools/resources available 3) Basic knowledgeable on Jacob Delafon products; able to read and understand basic technical publications and diagrams 4) Assist with implementing procedures to maximize up-time and phone coverage. Teamwork will be used to coordinate work schedules to cover projected staffing requirements 5) Professional presentation/image 6) Excellent interpersonal and communication skills
Qualifications	1) High University Degree 2) One to three years of work experience required, preferably in a Customer Service environment 3) Experience in a computer or telephone systems area preferred. 4) Excellent English and Arabic language.
Gender	Any
Experience	1 - 2 Years.
Salary (L.E.)	Negotiable
Job Contact Person	Doha Elsalhy
Job Contact Email	doha.elsalhy@kohlereurope.com