Service Help Desk Swift Group

Employer	Swift Group
Job Title	Service Help Desk
Country	Egypt
Job Category	Information Technology
Job Type	Full Time
Description	–Provide assistance concerning the use of computer hardware and software, including printing, installation,electronic mail, and operating systems. –Answer user inquiries regarding computer software or hardware operation to resolve incidents. – Provide day-to-day technical and functional expertise to end-users. –Specify users and user access levels for each segment of supported application(s). – Coordinate and administer User Acceptance of implemented changes and service requests. –Register and clarify received incidents and undertake an immediate effort to successfully restore a failed service as swiftly as possible in order to minimize service breaches. – Escalate open incidents that have not been resolved within the specified timeframe to expert Technical support groups. – Process service requests and keep end-users informed about their incidents’ status at agreed intervals. –Analyze important service performance and historical incidents and engage in Pro-active Support to avoid interruptions. – Collaborate on cross-team and cross-service technical issues by working with resources from other groups as needed to resolve customer incidents. – Perform various other duties assigned by supervisor(s) within the physical constraints of the job.
Qualifications	– 1- 2 years of Experience as IT support role predominantly supporting Microsoft Windows and Microsoft Office suite applications. – Experience as application support role in one of the following areas: • Freight Forwarding • Logistics • Supply Chain Management – Strong Knowledge of computer hardware and software, including applications and programming. – Knowledge of principles and processes for providing customer services. –Knowledge of basic IT concepts in the following areas; • Microsoft Windows 2000 /XP workstation • Microsoft Office Suite • Microsoft Outlook support experience • Internet Explorer • Database Administration – Possesses strong product/technology/industry knowledge. –Very good command of English.
Gender	Male
Experience	1 - 2 Years.
Other Skills	–Excellent interpersonal – Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. –Ability to define problems, collect data, establish facts, and draw valid conclusions based on quantitative and qualitative judgment. – Must be proactive and creative in finding solutions to issues that must be resolved. – Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or
Salary (L.E.)	1500 - 2500
Comments	Please mention the Job vacancy in the email subject
Job Contact Person	Mrs. Salma Mohamed
Job Contact Email	s.mohamed@swift-egypt.com