Microsoft Exchange System Engineer Vodafone Egypt Telecommunications

Employer	Vodafone Egypt Telecommunications
Job Title	Microsoft Exchange System Engineer
Languages	Fluent English is mandatory (will be tested)
Country	Egypt
Job Category	Information Technology
Job Type	Full Time
Description	 Providing second line of support for Vodafone Group Services Infrastructure and messaging systems  Handling requests for Active directory accounts and users, shared drives access and security  Performing all possible technical troubleshooting steps to resolve incidents reported from Customer Services desks and other support teams  Recover all incidents as quickly as possible according to the defined SLA and Minimize the adverse impact on business operations  Troubleshoot mail and mail client connectivity issues between different sites.  Troubleshoot Global Address list, OCS and SIP problems.  Configuring and maintaining the company print and fax devices  Handling blackberry activation and synchronization requests.  Ensure that best possible service quality and availability is maintained  Request Fulfillment: Information, Advice, Execution of standard change, Setup of access authorization, Activates the Access Management  Event Management: Handling auto-generated events by the monitoring systems and MOM by interpreting the meaning of an Event and selecting a suitable response.  Troubleshooting & resolving the Infrastructure and connectivity issues to the different services (DNS, Proxy, Firewalls)  Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook) to support the operations  Consulting with other support teams as appropriate
Qualifications	• Qualification / Experience: o Bachelor of computer engineering / science o 2 / 3 year of IT System Administration experience in Microsoft systems and technologies o ITIL Foundation backgroun o Experience in administration of Microsoft Windows operating systems (Windows XP, Windows Server) and Active Directory administration o Hands-on experience with Microsoft infrastructure technologies including DHCP, DNS, VPN. o Hands-on experience with Microsoft messaging systems (mailbox configuration and permissions, push mail, client connectivity, and SIP) o Windows XP support, Microsoft office support o Experience with dealing MOM • Technical skills: o On hand experiences working on web applications o Technical knowledge in infrastructure technologies (DNS, Proxy) o On hand experiences on Microsoft active directory directory service and LDAPs • Personal skills: o Strong troubleshooting and problem solving skills English skill both oral and written o Very good analytical
Gender	Any
Education major	Engineering
Experience	3 - 5 Years.
Salary (L.E.)	Negotiable
Comments	CV’s for candidates with no strong experience in ( Microsoft Exchange, Active Directory, Windows Servers ) are not going to be shortlisted.
Job Contact Person	Vodafone HR
Job Contact Email	http://www.vodafone.com.eg/en/Careers/CurrentJobOpenings/index.htm