Application Support Analyst وظائف مصرية - و ظائف خالية

Application Support Analyst  وظائف مصرية - و ظائف خالية Employer RMGS Job Title Application Support Analyst Languages Must be fluent in written and spoken English. Country Egypt Job Category Computer Software, Engineering Job Type Full Time  Description An Application Support Analyst is needed to provide end users with support on complex technical issues in a web application environment including problems related to application setup and SQL 2005/2008 stored procedures. This role is also responsible for installation/deployment of different solutions to issues faced by clients including bug fixes patches, service packs, and SQL scripts. Responsibilities: — Provide operational support for applications and resolve technical issues. — Analyze problems to identify problem areas and recommend resolutions. This could entail escalating the problem to a 2nd level of support or other dedicated team. — Resolving complex application technical issues through investigation and providing a walkthrough solution directly to the client via email, phone, and other electronic medium. — Work in partnership with other departments as required and follow-up with them until issue resolution. — Recommend solutions to customer application questions with regard to setup and know-how issues. — Ensure follow up with clients and provide seamless updates on open issues — Adhere to departmental procedures, processes, and practices. — Share and spread knowledge throughout the support team and relevant areas. Qualifications • Bachelor’s degree in Computer Science /engineering or related field. • Minimum of 2 years experience in a software development context with minimum 1 year in a support role. • Experience in supporting and maintaining applications on web and database platforms. • Solid working knowledge and building queries in SQL 2005/2008 databases is a must. • Previous experience working in an Internet and web driven environment • Experience interfacing and managing client expectations on a day to day basis. • Excellent communication skills, verbal & written, is a must. • Strong problem solving and investigation skills • Ability to review problems analytically. • Client focused & support oriented. • Able to work under stress and achieve set targets effectively. • Able to learn multiple skills in a fast paced environment with minimal straggle. • Bachelor’s degree in Computer Science /engineering or related field. • Minimum of 2 years experience in a software development context with minimum 1 year in a support role. • Experience in supporting and maintaining applications on web and database platforms. • Solid working knowledge and building queries in SQL 2005/2008 databases is a must. • Previous experience working in an Internet and web driven environment • Experience interfacing and managing client expectations on a day to day basis. • Excellent communication skills, verbal & written, is a must. • Strong problem solving and investigation skills • Ability to review problems analytically. • Client focused & support oriented. • Able to work under stress and achieve set targets effectively. • Able to learn multiple skills in a fast paced environment with minimal straggle. Gender Any Education major Computer Science Experience 1 - 2 Years. Other Skills • Excellent and effective communication skills. • Strong organizational and time management skills with ability to meet tight time-lines. • Ability to work and thrive in a physically disperse team environment. Compensations Full Package (monthly salary, quarterly bonus, medical and disability insurance, paid time off). Salary (L.E.) Negotiable Comments Working hours must be flexible. Job Contact Person Ms. Mariam Shamaa Job Contact Email careers@rmglobalservices.com Application Support Analyst  وظائف مصرية - و ظائف خالية