وظائف مصرية - و ظائف خاليه
| Employer | IT Valley |
| Job Title | Helpdesk Engineer |
| Languages | - Proficiency in both Arabic and English language (speaking, reading and writing) |
| Country | Egypt |
| Job Category | Information Technology |
| Job Type | Full Time |
| Description | - Provides customers with the required support within service level agreements ensuring product installations, software implementations. - Troubleshoots hardware, software, peripheral, and operating system performance issues. - Identify research and resolve technical problems. - Respond to telephone calls, email and personnel requests for assistance. - Ability to setup and configure PC compatible hardware and Software. - Ability to operate office equipment including, but not limited to: computers, copiers, printers. - Works closely to provide all business units with relevant technical support. - Checks pre-installation requirements and site preparations for new hardware installations. - Monitors customer requirements and conveys them to the organization to guarantee the highest level of customer satisfaction. - Configures user accounts and roles. - Configures Groups roles - Applies any end point configurations. |
| Qualifications | - Bachelor’s Degree in Computer Science or related field - one year of experience is a minimum. - Certification such as :CCNA, CCNP, MSCE & MSCP is a plus - |
| Gender | Any |
| Experience | 1 - 2 Years. |
| Other Skills | - Excellent communication, interpersonal and negotiation skills |
| Salary (L.E.) | Negotiable |
| Job Contact Person | Eman Ahmed |
| Job Contact Email | eman.ahmed@itvalley.com.eg |
