Excellent English language with excellent ability to communicate
Country
Egypt
Job Category
Information Technology
Job Type
Full Time
Description
1. Reviewing end users inquiries and technical support
requests, as well as advising, recommending and providing professional
solutions related to software or hardware systems over the phone, email
or in person accordingly 2. Modifying and installing basic computer
software and hardware on employees computers, as well as providing
required training and technical assistance 3. Forwarding complex issues
and those that require specialized involvement to the designated
functions in order to ensure adequate and timely resolution 4.
Conducting periodic checkups for antivirus software installed on all
computers, in order to ensure that they are updated and functioning
properly 5. Conducting periodic preventive and corrective maintenance to
computers, printers, scanners‡etc as per the set schedules, policies
and procedures 6. Maintaining database of all incidents for reference
purposes, as well as reporting any major incidents in order to take the
suitable action in that regard 7. Performing other duties related to the
job as assigned by the direct supervisor
Qualifications
B.Sc. of Computer Science, Information Technology
Gender
Male
Education major
Information Technology
Experience
Years.
Other Skills
Hard worker, team player, with excellent communication and interpersonal skills
