International Group for Engineering and Technology - InterTech
Job Title
Technical Office
Languages
English
Country
Egypt
Job Category
Chemical Engineering
Job Type
Full Time
Description
IT technical support officers monitor and maintain the computer
systems and networks of an organisation. They may install and configure
computer systems, diagnose hardware/software faults and solve technical
and applications problems, either over the phone or in person.
Depending on the size of the organisation, a technical support officers
role may span one or more areas of expertise.
Organisations increasingly rely on computer systems in all areas of
their operations and decision making processes. Failure of
mission-critical IT systems can lead to a complete inability of the
organisation to deliver its services.
Technical support officers are sometimes known as help desk operators,
technicians, maintenance engineers or applications support specialists.
The work is as much about understanding how information systems are used
as applying technical knowledge related to computer hardware or
software
Qualifications
•monitoring and maintaining computer systems and networks
•talking staff/clients through a series of actions, either face to face or over the telephone
•troubleshooting system and network problems and diagnosing and solving hardware/software faults
•replacing parts as required
•providing support, including procedural documentation
•following diagrams and written instructions to repair a fault or set up a system
•supporting the roll-out of new applications
•setting up new users’ accounts and profiles and dealing with password issues
•responding within agreed time limits to call-outs
•working continuously on a task until completion (or referral to third parties, if appropriate)
•prioritising and managing many open cases at one time
•rapidly establishing a good working relationship with customers and other professionals (e.g. software developers
•testing and evaluating new technology
•conducting electrical safety checks on computer equipment
