Helpdesk Specialist - Bisco Misr وظائف خالية :
| Helpdesk Specialist - Bisco Misr وظائف خالية : |
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| Employer |
Egyptian Company for Foods - Bisco Misr
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| Job Title |
Helpdesk Specialist |
| Languages |
•Good English language spoken & written. |
| Country |
Egypt |
| Job Category |
Information Technology |
| Job Type |
Full Time |
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Description
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—Provide quality service to users in all assigned tasks, while
upholding values at all times.
—Support all internal users with product training, knowledge and
expertise.
—Provide solutions in a timely fashion for issues that may arise with
all products.
—Log and track support calls in the designated system prioritize and
escalate jobs as required to ensure user satisfaction.
—Identify trends in the support calls and develop documentation to
address these most-often reported problems and issues. Notify management
of increasing trends, unusual activity or repeated activity.
—Brief users as well as management on the status of current resolution
efforts and attend daily/weekly meetings as requested or required.
—Recommends means for product or system improvements including
procedural steps, increased training, and enhanced documentation.
—Access software updates, drivers, knowledge bases, and FAQs resources
on the Intranet to assist with end users issues.
—Assist other teams to initiate, design and manage effective support
solutions as directed by our business needs.
—Assist with the development and testing of newly designed products for
operational integrity and function
—Effectively communicate the ideas, expectations, and goals while
working with and through others to achieve desired result.
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| Qualifications |
•Bachelor’s Degree preferred.
•Requires 0-3 years technical experience.
•IT Certifications: CCNA, MCITP, MCTS, MOS, A+, N+.
•Communications skills and team work skills.
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| Gender |
Any |
| Education major |
Information Technology |
| Experience |
1 - 2
Years.
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| Salary (L.E.) |
Negotiable |
| Comments |
The 8candidate 8must 8be 8Alexandria 8resident. 8
Please 8mention 8job 8code 8in 8the 8subject 8line 8, 8others 8will 8be 8automatically 8disregarded. |
| Job Contact Info. |
HR@Biscomisr.com |
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