International Account Advisor (UK Account) Vodafone Egypt Telecommunications

Employer	Vodafone Egypt Telecommunications
Job Title	International Account Advisor (UK Account)
Languages	Fluent English.
Country	Egypt
Job Category	Call Center
Job Type	Full Time
Description	-Own and manage the client relationship: resolving calls efficiently and effectively. - Ensure service level agreements are met and maintained. - Work as part of a team to ensure offering world-class Customer Service at all times. - Be proactive in regards to the improvement of processes and procedures. - Communicate positively with all involved parties in order to facilitate customers reception of the expected distinguished service. - Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. - Mentor and support new employees. - Use the job tools (telephone and computer) effectively. - Meeting service level in handling all transactions measured through productivity reports. - Accuracy in handling all assigned tasks. - Attendance and punctuality. - Maintain professional work relationships with colleagues, supervisor and manager. - Teamwork spirit. - Flexibility.
Qualifications	- Fluent English. - Strong verbal communication skills. - Demonstrates a positive, enthusiastic, friendly attitude. - Ability to work on a 24 hours shift basis that will include night hours. - Proficiency in using MS Office application
Gender	Any
Experience	0 – New Graduate Years.
Salary (L.E.)	Negotiable
Job Contact Person	Vodafone HR
Job Contact Email	careers@vodafone.com