Customer Care Advisor at DHL

Employer	DHL
Job Title	Customer Care Advisor
Country	Egypt
Job Category	Customer Service
Job Type	Full Time
Description	• Record and investigate claims for compensation and complaints received from customers. • Respond to all written and telephone complaints and claims received in a timely and effective manner in accordance with department standards. • Address objections from customers effectively and negotiate to achieve the best possible decision. • Advise customers on ongoing status of each claim. • Liaise with relevant departments in order to manage claims. • Provide CS Agents with support and advice in settling customer issues. • Negotiate satisfactory conclusion for both DHL and the customer. • Provide CS and Sales staff with specialist insurance information related to high value and high risk shipments.
Qualifications	• 2-4 years of experience in area of responsibility. • Excellent English Language Skills. • Customer Service Oriented. • Excellent Communication and Problem Solving Skills. • Very good computer skills.
Gender	Any
Experience	3 - 5 Years.
Salary (L.E.)	Negotiable
Comments	Interested candidates please apply on www.dhlegypt.com before 24/10/2010
Job Contact Person	Hend Amer
Job Contact Email	www.dhlegypt.com