Employer | DHL |
Job Title | Customer Care Advisor |
Country | Egypt |
Job Category | Customer Service |
Job Type | Full Time |
Description | • Record and investigate claims for compensation and complaints received from customers. • Respond to all written and telephone complaints and claims received in a timely and effective manner in accordance with department standards. • Address objections from customers effectively and negotiate to achieve the best possible decision. • Advise customers on ongoing status of each claim. • Liaise with relevant departments in order to manage claims. • Provide CS Agents with support and advice in settling customer issues. • Negotiate satisfactory conclusion for both DHL and the customer. • Provide CS and Sales staff with specialist insurance information related to high value and high risk shipments. |
Qualifications | • 2-4 years of experience in area of responsibility. • Excellent English Language Skills. • Customer Service Oriented. • Excellent Communication and Problem Solving Skills. • Very good computer skills. |
Gender | Any |
Experience | 3 - 5 Years. |
Salary (L.E.) | Negotiable |
Comments | Interested candidates please apply on www.dhlegypt.com before 24/10/2010 |
Job Contact Person | Hend Amer |
Job Contact Email | www.dhlegypt.com |
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Customer Care Advisor at DHL
تنويه:
يمنع استخدام ألفاظ نابية أو مخلة لآذاب