Call Center Agent EATC Egyptian Automotive & Trading Co.

Employer	EATC Egyptian Automotive & Trading Co.
Job Title	Call Center Agent
Languages	Excellent written and spoken English
Country	Egypt
Job Category	Automotive, Customer Service
Job Type	Full Time
Description	Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Make reservation for Customer’s vehicle and follow up with service advisors engineers Check to ensure that appropriate changes were made to resolve customers problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation Determine charges for services requested, prepare change of address records, and issue service discontinuance orders, using computers Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers claims. Apply appropriate actions to effectively control a telephone call. Identify voice skills and how to enhance a good telephone presentation. Meets commitments to customers Display Time flexibility towards shifts as per work floor requirements
Qualifications	1-4 years of Call Center experience
Gender	Any
Experience	1 - 2 Years.
Salary (L.E.)	Negotiable
Comments	Please send your resume with a recent photo,& mention the job title in the mail subject
Job Contact Person	Samar Saeed
Job Contact Email	samar.saeed@eaec.com.eg