Call Center Agent

Job Title	Call Center Agent
Languages	Arabic / English
Country	Egypt
Job Category
Job Type	Full Time
Description	Inbound responsibilities answer phones professionally  respond to customer inquiries  research required information using available resources  handle and resolve customer complaints  provide customers with product and service information  process orders, forms and applications  identify and escalate priority issues  route calls to appropriate resource  follow up customer calls where necessary  complete call logs  complete call reports Outbound responsibilities  contact businesses or private individuals by phone  deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation  describe products and services  respond to questions  obtain customer information  obtain possible customer leads  data entry and maintenance of customer/potential customer data bases  follow up on initial contacts  maintain records of telephonic interactions, orders and accounts
Qualifications	Education and Experience proficient in relevant computer applications  good keyboard skills  knowledge of sales principles and methods knowledge of customer service principles and practices
Gender	Any
Experience	1 - 2 Years.
Other Skills	Key Competencies  communication skills - written and verbal persuasiveness  problem solving  adaptability  initiative judgment  tenacious  resilient  negotiation skills  work under pressure  high energy level  planning skills
Compensations	yearly Bonus
Salary (L.E.)	Less than 1500
Job Contact Person	Marwa Ashry
Job Contact Email	mashry@el-samahy.com