Help Desk &Technical Support Representative Middle East Medicare

Employer	Middle East Medicare
Job Title	Help Desk &Technical Support Representative
Languages	Proficiency in English Language
Country	Egypt
Job Category	Computer Education
Job Type	Full Time
Description	He/She will act as a first line of support which means he/she will be a channel communication between the majority of users’ queries / incidents and entire IT resources within the organisation. also will be responsible to ensure that all customers’ requests are logged and fixing procedures are taken and to help users in organisation to do their tasks effectively and efficiently as well as to.identify, troubleshoot and resolve problems encountered by end users of various areas such as, desktop systems, users’ applications, ERP applications, co-location network communications, Internet and other computer technology. Help Desk is more than just fixing problems the Help Desk is proactive to in trying anticipate likely problems, find malfunctions, interruptions or network such as communications, revision levels, compatibility, configurations and capacities
Qualifications	1- two to four years of practical experience in providing Level one of technical desktop and network support for a none technical users 2- Deep knowledge of Windows Operating System, Anti-Spyware, Microsoft Office, Network Management Software, Remote Control Software, LAN , PCs & servers hardware with specialized experience in help desks operations in a multi-server environment 3- good knowledge of developing concepts and SQL statements 4- Ability to analyse data and generate business reports 5- Working knowledge of fundamental operation of ERP Applications.
Gender	Male
Education major	Computer
Experience	3 - 5 Years.
Other Skills	excellent communication and presentation skills
Compensations	Attractive package and medical coverage for accepted applicants
Salary (L.E.)	Negotiable
Comments	interested applicants are encouraged to submit their resume to hr@medicareegypt.com
Job Contact Person	Mr.Mohamed nagi
Job Contact Email	hr@medicareegypt.com