After Sales Support Agent E - finance

Employer	E - finance
Job Title	After Sales Support Agent
Languages	Arabic, English
Country	Egypt
Job Category	Customer Service
Job Type	Full Time
Description	Response to requests for technical assistance via phone, fax. E mail and research questions using the technical information. • Provide first level support by diagnose and solve technical hardware and software issues, advice the customers with the appropriate action. • Log the calls in the calls management system with the detailed description by follow the standard help desk procedures. • Dispatch the call to the assigned supplier and escalate situations requiring urgent attention. • Report the supplier performance results on the weekly and monthly basis and issue activity reports. • Follow up with both customers and suppliers to ensure closing the request with in SLA.
Qualifications	Customer service orientation. • Negotiations and interpersonal skills. • Excellent communication skills in Arabic and English. Problem solving skills. • Telephone skills. • It Background. • Analytical, helpful, organized, tactful, flexible and adapted
Gender	Any
Experience	3 - 5 Years.
Salary (L.E.)	Negotiable
Job Contact Person	Ali
Job Contact Email	Career@efinance.com.eg