Customer Support Professional Stream International Egypt

Employer	Stream International Egypt
Job Title	Customer Support Professional
Country	Egypt
Job Category	Call Center
Job Type	Full Time
Description	Provide Customer Service for American Clients Continuously work to provide service excellence on every call, resulting in high customer satisfaction scores. Provide responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution). Provide customer with recommendations to promote and achieve sales of products and/or services. Deliver and exceed targets for sales/conversions. Deliver and exceed customer-specified service levels for handle time. Use scripts as a guide to sell the product or service. Uses computerized systems to track, document and retrieve information. Track, document and retrieve information in call tracking database. Handle customers’ objections and rebuttals by referring them to published materials and or to senior staff. Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Qualifications	Skill in providing service excellence to internal and external customers. Skill in active listening, asking strategic questions to uncover needs and making recommendations for products and services to meet customer needs. Skill in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes.
Gender	Any
Education major	English
Experience	0 – New Graduate Years.
Compensations	Company provide transportation from pick up points covering Greater Cairo.
Salary (L.E.)	Negotiable
Comments	Please send your CV to egyptjobsstream.com and write the Position & Language you are applying for in the email subject line.
Job Contact Person	Lydia Luka
Job Contact Email	egypt.jobs@stream.com