Instructional Affairs Representative The American University in Cairo

Employer	The American University in Cairo
Job Title	Instructional Affairs Representative
Languages	Basic English language proficiency level.
Country	Egypt
Job Category	Customer Service
Job Type	Full Time
Description	1. Handles all requests and issues for teachers and learners. 2. Acts as customer service representative and provides information on all SCE programs to potential clients and learners. 3. Refers learners’ requests/ complaints to appropriate division staff member. 4. Sends a weekly report to supervisor on all complaints received and problems handled. 5. Conducts the periodic folder check and provides the data to ETAD to support ETAD’s quality control function of ensuring continual assessment of learners’ achievement. 6. Conducts learner evaluation of instruction for SCE regular programs as needed. 7. Hands out final exams to all instructors and receives them back with answer sheets. 8. Helps announcing the final course results to students. 9. Responds to routine requests for information by emails.
Qualifications	Bachelor degree in any field. 1-2 years of administrative or office experience.
Gender	Any
Experience	1 - 2 Years.
Other Skills	Excellent communication/ interpersonal skills. IT skills: proficient in Microsoft applications, email and Internet.
Salary (L.E.)	Negotiable
Comments	Kindly mention the mail code in the mail subject.
Job Contact Person	Rania Assem, Director HR Affairs/ Downtown
Job Contact Email	hrdowntown@aucegypt.edu