Team Leader-Quality HSBC Electronic Data Service Delivery (Egypt) S.A.E

Employer	HSBC Electronic Data Service Delivery (Egypt) S.A.E
Job Title	Team Leader-Quality
Country	Egypt
Job Category	Banking, Call Center, Quality Assurance
Job Type	Full Time
Description	The position is responsible for periodic audit and call sampling to ensure that the monitoring and quality requirements are met. Conduct spot coaching to improve the quality process.
Qualifications	University graduate with relevant experience in a customer service environment or related position, preferably in a banking, financial, teleservices or telecommunications company. Excellent listening skills and attention to detail. Understanding in quality methodologies preferred: e.g. Six Sigma, TQM, Kaizen etc preferred. Understanding of quality document control and ISO 9002:2000 preferred. Understanding of internal control, risk management (operations), and quality audit parameters. Excellent analytical skills. Maintain document control and data integrity.
Gender	Any
Experience	3 - 5 Years.
Other Skills	Excellent command of English language. Excellent oral, written, and interpersonal communication skills.
Salary (L.E.)	Negotiable
Comments	Please mention in the Subject field the Job title applied for, otherwise your resume will be discarded.
Job Contact Person	Aya Farrag
Job Contact Email	Career.opportunities@hsbc.com