وظائف مصرية - و ظائف خالية
| Employer | Misr Italia Group |
| Job Title | Customer Service Manager |
| Languages | Fluent in English |
| Country | Egypt |
| Job Category | Call Center, Customer Service |
| Job Type | Full Time |
| Description | • providing help and advice to customers using your organization’s products or services; • communicating courteously with customers by telephone, email, letter and face to face; • investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by customer service assistants; • handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; • issuing refunds or compensation to customers; • keeping accurate records of discussions or correspondence with customers; • analyzing statistics or other data to determine the level of customer service your organization is providing; • producing written information for customers, often involving use of computer packages/software; • developing feedback or complaints procedures for customers to use; • developing customer service procedures, policies and standards for your organization or department; • meeting with other managers to discuss possible improvements to customer service; • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. |
| Qualifications | Customer service managers ensure that the organization they work for satisfies its customers needs. They may work at various levels, from head office to the front end of the business. |
| Gender | Male |
| Experience | 3 - 5 Years. |
| Other Skills | • Helping to develop a customer service policy for an entire organization; • managing a team of customer services staff; • handling face-to-face enquiries from customers |
| Compensations | Salary + commission + social and medical insurance + mobile allowance |
| Salary (L.E.) | Negotiable |
| Comments | Resumes without recently photo and job code will not be considered |
| Job Contact Person | Mohamed Salah Eldien |
| Job Contact Email | mohamed.salaheldien@misritaliagroup.com |
