وظائف مصرية - و ظائف خاليه
| Employer | Top Business |
| Job Title | Telecom VAS Front Office Manager |
| Languages | Very Good Command of English Language |
| Country | Kuwait |
| Job Category | Communication Engineering, Telecommunications |
| Job Type | Full Time |
| Description | 1. To ensure alarm surveillance and 1st-level troubleshooting from Front Office. 2. To ensure timely creation of Trouble Tickets and do escalations as required for all kinds of problems in the network. 3. Prepare and manage duty schedule of FO shift staffs. Ensure proper shift handover procedure. 4. Take control of network status and network activities. 5. To ensure that all planned work is performed in accordance with the procedures. 6. Responsible for delivering network fault and outage reports and analysis on them. 7. To ensure that all routines and reports are performed within agreed time frames and schedules. 8. Work as an interface with customer for network faults and customer complaints. 9. To ensure maximum utilization of existing OSS tools and plan for new tools as and when required. 10. To own all process related with FO and ensure all FO staff is aligned with relevant processes and procedures. Update FO working processes as and when required. 11. Responsible for regular performance reviews of entire FO team. Take ownership for building competence of the team in order to achieve operational KPIs for Front Office. |
| Qualifications | 1. Bachelor degree in Engineering or Computer Science or equivalent. 2. At least 5 years of experience in a telecom and ICT markets. 3. At least 3 years experience of working as FO or similar environment. 4. Experience of Managing FO team is highly preferred. 5. Experience in OSS tools is preferred. 6. Strong communication & leadership skills are must. 7. Strong command of English. Arabic speaking could be an advantage. |
| Gender | Male |
| Education major | Electronics |
| Experience | 3 - 5 Years. |
| Salary (L.E.) | Negotiable |
| Job Contact Person | Sarah Mohey |
| Job Contact Email | s.mohey@topbusiness-hr.com
وظائف مصرية - و ظائف خاليه
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