Customer Service Representative وظائف مصرية - و ظائف خالية
| Customer Service Representative وظائف مصرية - و ظائف خالية |
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| Employer |
Huawei
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| Job Title |
Customer Service Representative
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| Languages |
-Fluent English,Chinese is a plus. |
| Country |
Egypt
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| Job Category |
Call Center
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| Job Type |
Full Time
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| Description
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-Working as Customer Care Representative (CCR) in Arabic Technical
Assistance Center (Arabic TAC).
-Answering the phone within 10 seconds with average duration 2 Min. per
call.
-Handling Customer Requests related to all product line.
-Handling customer requests by transferring the requests to the related
engineer according to Arabic TAC workflow and regulations.
-Accepting Customer Request, Respond within the SLA & make regular
survey for all customers in daily basis.
-Generating reports to measure the KPI & quality for all Arabic TAC
PL.
-Working in shifts (day and night) if needed (male only).
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| Qualifications |
-0 2-3 2years 2experience 2in 2customer 2care 2field.
-Bachelor 2degree.
-Fluent 2English. 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
-Very 2good 2knowledge 2of 2MS-office 2applications.
-Able 2to 2work 2in 2night 2shifts 2(male 2only).
-Excellent 2Communication 2Skills.
-problem 2solver.
-Team 2Player 2and 2self 2motivated.
-Fast 2Learner 2and 2has 2the 2ability 2to 2make 2self 2study 2for 2all 2PL 2knowledge.
-Ability 2to 2work 2under 2pressure.
-Ability 2to 2travel 2and 2work 2in 224* 27 2shifts 2
-Ability 2to 2work 2in 2a 2team, 2professionally 2and 2personally 2with 2different 2reporting 2schemes.
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| Gender |
Any
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| Experience |
1 - 2
Years.
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| Salary (L.E.) |
Negotiable |
| Comments |
Please 5write 5in 5the 5subject 5(AM/CCR),Otherwise 5the 5CV 5shall 5be 5discarded. |
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| Job Contact Email |
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| Customer Service Representative وظائف مصرية - و ظائف خالية |
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