installing and configuring computer hardware operating systems and applications;
talking staff/clients through a series of actions, either face to face or over the telephone;
troubleshooting system and network problems and diagnosing and solving hardware/software faults;
providing support, including procedural documentation;
following checklist and written instructions to repair a fault or set up a system
responding within agreed time limits to call-outs;
working continuously on a task until completion
prioritizing and managing many open cases at one time;
rapidly establishing a good working relationship with customers and other professionals
testing and evaluating new technology;