—installing and configuring computer hardware operating systems and applications;
—talking staff/clients through a series of actions, either face to face or over the telephone;
—troubleshooting system and network problems and diagnosing and solving hardware/software faults;
—providing support, including procedural documentation;
—following checklist and written instructions to repair a fault or set up a system
—responding within agreed time limits to call-outs;
—working continuously on a task until completion
—prioritizing and managing many open cases at one time;
—rapidly establishing a good working relationship with customers and other professionals
—testing and evaluating new technology;
