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Fresh Graduate Technical Support Representative - Xceed Contact Center
Fresh Graduate Technical Support Representative
Employer
Xceed Contact Center
Job Title
Technical Support Representative
Languages
Arabic/English
Country
Egypt
Job Category
Call Center, Customer Service
Job Type
Full Time
Description
1. Handle customers� inquiries concerning services, billing,
inquisitions‡.etc providing accurate and full information according to
the contact center guidelines.
2. Resolve customers� complaints and problems, within boundaries of
authority and distribute issues for further escalation to appropriate
persons/teams i.e. team leaders, supervisor or the back office.
3. Acquire customer�s orders and create opportunities for up-selling and
cross selling (where applicable).
4. Handle effectively the needs of the customers and enhance standards
of quality for the service offered.
5. Build a customer relationship/partnership, which add value to the
customer, leading to a long term profitable relationship.
6. Show a broad knowledge and awareness of products and services and
their competitive advantages.
Qualifications
• Excellent knowledge of Networking basics (Routers, Switches, Service Packages, Firewall, Antivirus, Connectivity)
• N+ is a plus
• Technical support experience is a plus
Gender
Any
Experience
0 – New Graduate
Years.
Other Skills
• Excellent Communication Skills
• Military status determined
• Graduates
