Follow up Agent - LINKdotNET
| Follow up Agent - LINKdotNET |
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| Employer |
LINKdotNET
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| Job Title |
Follow up Agent |
| Languages |
Fluent spoken & written English & Arabic |
| Country |
Egypt |
| Job Category |
Customer Service, Sales |
| Job Type |
Full Time |
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Description
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*Answer calls from customers in process of installation inquiring about their DSL line status.
*Placing calls to customers to provide them with updates of their line status.
*Open CRM ticket to document the incoming call.
*Communicate with other departments involved in the DSL cycle for updates.
*Monitor Score
*CRM
*Following up with customer until problem is solved.
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| Qualifications |
*Bachelor degree
*Minimum 1 year experience in a similar position
*Fluent in spoken and written English and Arabic.
*Crisis management
*Time management
*Effective Negotiation Skills
*Customer Focus
*Stress Management skills
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| Gender |
Male |
| Experience |
1 - 2
Years.
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| Salary (L.E.) |
Negotiable |
| Comments |
Applicants 8must 8be 8resident 8in 8Cairo. |
| Job Contact Info. |
Mrs. Amina El Hamawi
amchamcvs@mail.link.net |
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