Fresh Graduate Technical Support Representative
| Fresh Graduate Technical Support Representative |
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| Employer |
Xceed Contact Center
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| Job Title |
Technical Support Representative |
| Languages |
English and Arabic |
| Country |
Egypt |
| Job Category |
Call Center |
| Job Type |
Full Time |
|
Description
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1. Handle customers inquiries concerning services, billing,
inquisitions‡.etc providing accurate and full information according to
the contact center guidelines.
2. Resolve customers complaints and problems, within boundaries of
authority and distribute issues for further escalation to appropriate
persons/teams i.e. team leaders, supervisor or the back office.
3. Acquire customers orders and create opportunities for up-selling and
cross selling (where applicable).
4. Handle effectively the needs of the customers and enhance standards
of quality for the service offered.
5. Build a customer relationship/partnership, which add value to the
customer, leading to a long term profitable relationship.
6. Show a broad knowledge and awareness of products and services and
their competitive advantages.
7. Follow the appropriate guidelines and procedures for any given
situations.
8. Meet the due dates in the tasks assigned to him by superiors.
9. Escalate customer new inquiries to the concerned person i.e. team
leaders, supervisor, assist team or the back office.
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| Qualifications |
MCSE certificate
OR
MCITP certificate
OR
CCNA Certificate |
| Gender |
Any |
| Experience |
0 – New Graduate
Years.
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| Other Skills |
Demonstrates
the basic technical skills at the depth and scope required for the
position. Performs work under guidance. Development needed.
Demonstrates and intermediate level of technical skills at the depth and
scope required for the position. Functional, working knowledge of
technologies within area of specialty. Operates independently in the
skill area.
Demonstrates an advanced level of technical skills in carrying out
responsibilities of position. Applies technology within and outside the
body of knowledge and specialty of this position. Analyzes very
complex business problems or designs innovative solutions.
An expert within the organization on a highly complex technical skill
critical to the operation. Serves as a key resource on technical
problems or solutions related to organizational strategy.
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| Salary (L.E.) |
1500 - 2500 |
| Job Contact Info. |
yomna.farahat@xceedcc.com |
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