Technical Support Representative - Xceed Contact Center

Technical Support Representative - Xceed Contact Center Employer Xceed Contact Center Job Title Technical Support Representative Languages English ( very Good) Arabic (Native) Country Egypt Job Category Call Center Job Type Full Time Description 1. Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered. Qualifications CCNA Certified OR MCSE Certified OR MCITP Certified  Gender Any Experience 0 – New Graduate Years. Salary (L.E.) 1500 - 2500 Comments Will 8not 8be 8hiring 8Engineers 8 Technical 8support 8Experience 8is 8a 8plus. Has 8to 8be 8graduated. All 8Male 8applicants 8have 8to 8have 8their 8military 8service 8papers. 8 Job Contact Info. yomna.farahat@xceedcc.com