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Help Desk &Technical Support Representative - Middle East Medicare وظائف خالية
Help Desk &Technical Support Representative - Middle East Medicare وظائف خالية
Employer
Middle East Medicare
Job Title
Help Desk &Technical Support Representative
Country
Egypt
Job Category
Computer
Job Type
Full Time
Description
He/She will act as a first line of support which means he/she will be a
channel communication between the majority of users queries /
incidents and entire IT resources within the organisation. also will be
responsible to ensure that all customers requests are logged and fixing
procedures are taken and to help users in organisation to do their
tasks effectively and efficiently as well as to.identify, troubleshoot
and resolve problems encountered by end users of various areas such as,
desktop systems, users applications, ERP applications, co-location
network communications, Internet and other computer technology. Help
Desk is more than just fixing problems the Help Desk is proactive to in
trying anticipate likely problems, find malfunctions, interruptions or
network such as communications, revision levels, compatibility,
configurations and capacities
Qualifications
two to
four years of practical experience in providing Level one of technical
desktop and network support for a none technical users 2- Deep knowledge
of Windows Operating System, Anti-Spyware, Microsoft Office, Network
Management Software, Remote Control Software, LAN , PCs & servers
hardware with specialized experience in help desks operations in a
multi-server environment 3- good knowledge of developing concepts and
SQL statements 4- Ability to analyse data and generate business reports
5- Working knowledge of fundamental operation of ERP Applications
Gender
Any
Education major
Computer
Experience
1 - 2
Years.
Other Skills
excellent communication skills
capability to read and understand English reports
Compensations
Attractive package and medical coverage for accepted applicants
