Communication Engineering, Computer, Information Technology
Job Type
Full Time
Description
The Service Engineer ensures that customers have a successful
post sales service experience by providing support in product
installation, software implementation, and warranty and after sales
services monitoring for Nortel Voice Solutions - Provides customers
with the first level of support within service level agreements
ensuring product installations, software implementations, warranty, and
after sales services are effectively achieved - Checks pre-installation
requirements and site preparations for new hardware installations -
Prepares systems for installation of applications products - Recommends
spare parts requirements, issues spare parts quotations to customers,
and releases required spare parts from warehouse - Ensures spare part
availability by ordering new spare parts for specific products and
following up their receipt - Handles all problems concerning
maintenance contracts, warranties and time and material calls -
Troubleshoots hardware, software, peripheral, and operating system
performance issues. -Promptly reports any customer raised concerns or
complaints to management team - Monitors customer requirements and
conveys them to the organization to guarantee the highest level of
customer satisfaction - Attends technical courses needed to achieve
unit certifications.
Qualifications
B.Sc.
in Communications & Electronics Engineering - 1 to 2 years of
experience in implementing ,supporting and administrating Nortel Voice
solutions - Excellent knowledge in MS office - Excellent communication,
interpersonal and problem solving skills - Results oriented and works
well under pressure.
Gender
Male
Education major
Communication & Electronics
Experience
Years.
Salary (L.E.)
Negotiable
Job Contact Info.
careers@summit-mea.com
وظائف خالية ، وظائف شاغرة ، وظائف مصر , وظائف السعودية , وظائف الامارات ، وظائف الخليج
