Service Engineer / Nortel Voice Solutions

Service Engineer / Nortel Voice Solutions Employer SUMMIT Job Title Service Engineer / Nortel Voice Solutions Languages Proficiency in Arabic & English languages Country Egypt   Job Category Communication Engineering, Computer, Information Technology Job Type Full Time Description The Service Engineer ensures that customers have a successful post sales service experience by providing support in product installation, software implementation, and warranty and after sales services monitoring for Nortel Voice Solutions - Provides customers with the first level of support within service level agreements ensuring product installations, software implementations, warranty, and after sales services are effectively achieved - Checks pre-installation requirements and site preparations for new hardware installations - Prepares systems for installation of applications products - Recommends spare parts requirements, issues spare parts quotations to customers, and releases required spare parts from warehouse - Ensures spare part availability by ordering new spare parts for specific products and following up their receipt - Handles all problems concerning maintenance contracts, warranties and time and material calls - Troubleshoots hardware, software, peripheral, and operating system performance issues. -Promptly reports any customer raised concerns or complaints to management team - Monitors customer requirements and conveys them to the organization to guarantee the highest level of customer satisfaction - Attends technical courses needed to achieve unit certifications. Qualifications B.Sc. in Communications & Electronics Engineering - 1 to 2 years of experience in implementing ,supporting and administrating Nortel Voice solutions - Excellent knowledge in MS office - Excellent communication, interpersonal and problem solving skills - Results oriented and works well under pressure. Gender Male Education major Communication & Electronics Experience Years. Salary (L.E.) Negotiable Job Contact Info. careers@summit-mea.com وظائف خالية ، وظائف شاغرة ، وظائف مصر , وظائف السعودية , وظائف الامارات ، وظائف الخليج