-Working as Customer Care Representative (CCR) in Technical
Assistance Center . -Answering the phone within 10 seconds with average
duration 2 Min. per call. -Handling Customer Requests related to all
product line. -Handling customer requests by transferring the requests
to the related engineer according to TAC workflow and regulations.
-Accepting Customers Request,Responding within the SLA & making
regular survey for all the customers on daily basis. -Generating reports
to measure the KPI & quality for all TAC PL. -Working in shifts
(day and night) if needed (male only).
Qualifications
0 -3
years experience in customer care field. - Bachelor degree ( French
section). -Fluent French is a must . -Very good knowledge of MS-office
skills. - Excellent Communication Skills. - Excellent knowledge of soft
skills and handling objections. - Team Player, Fast Learner &
Problem solver. - Good attitude and self motivated. - Has ability to
make self study for all PL knowledge. - Ability to work under pressure. -
Ability to travel and work in 24* 7 shifts if needed (male only). -
Ability to work in a team, professionally and personally with different
reporting schemes.
